Chat and email, one inbox.
Forward your support address and email lands right next to chat.
Live support that also listens
Works with the tools your team already uses
- Slack
- Discord
- Webhooks
- Claude CodeMCP
- CursorMCP
- CannyImport
- NoltImport
- CSVImport
One inbox for your whole team
Every widget conversation in a single list. Nova answers first and your team joins the same thread.
Nova answers first
Answers from your docs and, when someone asks for a feature, adds their vote on your board.
Hands off to your team
When a person should step in, Nova passes the conversation along with a summary, in the same thread.
Learns from your docs
Add your help center or your sites and Nova uses them to answer.
In every customer's language
Reads and replies in translation, so your team never switches languages.
Translation
Every message in the customer's language.
Hours and away
Operators, availability and after-hours messages.
Live typing
See when a customer is typing.
Blocking
Stop anyone abusing the chat in one click.
Nova
Nova answers first, your team steps in when it matters
Every new conversation gets an answer right away. When a question needs a person, Nova brings your team into the same thread, and the customer never starts over.
Nova
Replies instantly
Hi! Is there a way to export my invoices?
4:07 PM
Yes! Go to Settings → Billing and choose Export. You'll get a CSV with every invoice on your account.
4:07 PM
Powered by Jotly
Knows what you know, in your voice
Point Nova at your site and your files, then choose how she sounds. No prompt to write or keep up to date.
- Your site and your files
- Crawl your website and upload your guides. Nova answers with what you gave her.
- Your tone
- Tune her tone, how long her answers are, how formal she is and whether she uses emoji.
- A heads-up while she looks
- On a longer question, she tells the customer she's checking before she answers.
- Their language
- Replies in whatever language each customer writes in.
- Email too
- Support email you forward gets an answer from Nova, written as an email.
- Off with one switch
- Turn Nova off and every new conversation goes straight to your team.
The tools you use every day
Every language, live.
Read your customers in your language. They get the reply in theirs.
Just say it.
Say your reply out loud and it comes out as clean text.
Remind me in two days.
Type /remind in a reply and get a nudge when it's time to follow up.
Handoffs come with notes.
When Nova brings in your team, it leaves a private note so nobody asks the customer the same thing twice.
Files, back and forth.
Customers send screenshots and files. You reply with yours.
From chat to roadmap
From chat to roadmap
Set your hours, keep no one waiting
Customers see when your team is around and how soon to expect a reply, so nobody waits on a promise you never made.
- A green dot that means it
- Only shows when someone on your team is online or within their hours.
- Everyone's own hours
- Each teammate sets their week in their own time zone.
- A real response time
- Shows how fast you usually reply, measured from your replies, or set it yourself.
- A single away notice
- If a conversation waits on your team after hours, the customer gets a single note that you've been notified.
- Replies that find them
- Gone by the time you answer? Your reply reaches them by email and they can answer from there.
- Ask who they are
- Ask visitors for a name or email, optional or required. Signed-in customers skip it.
Connected to the way you work
Slack and Discord notifications, signed webhooks, an MCP server for your coding agents, and imports from Canny, Nolt, ProductRoad or CSV.
Read the docsSetup
Ready in minutes.
- 1
Add the widget
Paste the snippet before the closing body tag. If the widget is already on your site, skip to the next step.<script> window.Jotly = window.Jotly || function () { (Jotly.q = Jotly.q || []).push(arguments) }; Jotly('init', 'YOUR_WORKSPACE'); </script> <script async src="https://jotly.si/widget.js"></script> - 2
Turn on chat and teach Nova
In Settings, turn on Conversations and the widget gets a Messages page. Then crawl your site, upload your guides and switch Nova on. She answers with what you gave her. - 3
Open chat from your own button
Make a “Contact support” button in your app open Messages, with the first words already typed.Jotly('open', { to: 'messages', compose: { text: 'I need help with ' } });
Every feature, in alphabetical order
A
- Assignment
B
C
- Customer profile
E
- Email authentication
H
I
L
N
P
S
T
- Typing indicator
V
- Visitors
Frequently asked questions
It lets customers message your team from your site or app and get an answer while they're still there. Jotly puts chat in the same widget as your feedback board, your roadmap and your updates, so people can ask right where they got stuck.
Add the Jotly widget with one code snippet and turn on Conversations in Settings. The widget gets a Messages page right away. If you already use the widget for feedback, it's a single switch.
Yes, while Conversations is in beta. It's free on every plan, including Free, with a forwarding address for your support email and up to five knowledge sources for Nova. When the beta ends it will move to the paid plans, and beta workspaces will hear about it before anything changes.
From the sites you crawl, the files you upload and a short description of your product that she drafts from your site and you can edit. When a customer asks for a feature, she also searches your feedback board.
She tells the customer someone from the team will look into it and hands the conversation to your team. You get a notification, and an email if nobody picks it up. Nova stays out of the thread until someone hands it back. Customers can also ask to talk to a person.
Yes. When a customer asks for a feature, Nova finds the matching request and shows it in the chat. As soon as they say yes, she adds their vote and subscribes them, or posts it as a new request. When it ships, they get an email.
Yes. Forward your support address to Jotly and every email becomes a conversation next to your chats. Replies go out as email, attachments work both ways, and when the customer writes back, it lands in the same thread.
No. Every plan has a flat price. Free includes three teammates, and Starter and Professional up to 100, so adding someone to the inbox doesn't change your bill.
The widget never says “offline”. It shows a green dot when someone is online or within their hours, and “Team support” the rest of the time. When a conversation is waiting on your team and nobody's around, the customer gets a single note that your team has been notified. New questions still get Nova at any hour.
Yes. Connect it to Jotly's MCP server and it can read new conversations, reply, leave a private note, assign and resolve. As soon as your agent replies, Nova stays out of that conversation.
Those are support tools. Jotly is live chat plus your feedback board, your roadmap and your updates, in one widget and one dashboard. When a customer asks for a feature in chat, it becomes a vote on your board and they hear about it when it ships.
Build what actually matters
Turn your users' ideas into better product decisions. Start for free and grow when you need to.
- Free plan forever
- 14-day trial on Starter and Pro
- Unlimited customers on every plan